If Zoom recognizes your selected video camera, but your video either shows up as a black screen or is distorted, learn how troubleshoot these issues.

How to troubleshoot issues with a black screen in place of video

This may be due to anti-virus or network security applications blocking Zoom's access to your camera, such as Kaspersky.

Disable security applications on the device

1. Disable the anti-virus or network security applications on the affected device.
2. Launch a test meeting to see if that helped resolve your video issue.

Remove Zoom from the webcam access blocklist

1. Open any anti-virus or network security applications on your device, and search for the webcam access blocklist.
2. Remove Zoom from the blocklist.
3. Launch a test meeting to see if that helped resolve your video issue.

For additional troubleshooting, submit a request to Zoom Support if you are still experiencing this issue.

How to troubleshoot distorted video

On Zoom version 5.10.0.2450 on Ubuntu 20.04.4 PC machines, users may experience a distorted video. This was a known issue that has since been resolved. Learn how to install the latest version of Zoom.

For additional troubleshooting, submit a request to Zoom Support if you are still experiencing this issue.